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Privacy Policy

LuniaJewels values the trust you have placed in us. As a part of our relationship, we recognize and respect your privacy. That is why LuniaJewels is committed to protecting your privacy and using the information you share with us responsibly. Our Privacy Policy describes the information we collect about you, why and how we use it as well as your choices regarding such information.

When visiting www.luniajewels.com, you are confirming your agreement to the privacy policies described here. If you do not agree and consent, please discontinue using our service. LuniaJewels encourages you to frequently review our Privacy Policy to understand our privacy practices.

The EU data protection law distinguishes between organizations that process personal data for their own purposes (known as “controllers”) and organizations that process personal data on behalf of other organizations (known as “processors”). LuniaJewels is the “data controller” with respect to the information you provide while using our service.

COLLECTION OF INFORMATION

INFORMATION PROVIDED BY YOU

We collect information from you that you provide when you register with us, join our mailing list, update your profile, access our content, place an order, participate in a contest, promotion or survey, or contact customer support.

Categories of information collected include the following:

Contact details: This includes your name, e-mail and postal address, contact number and other similar data.

Demographic Information: Under this, we collect details such as your age, gender and country.

Credentials: We collect your password and other information for authentication and account access.

Payment details: This covers all the data necessary to process your payment when you make a purchase.

Profile data: We collect your interests, wish lists, ring size preferences, and other profile information.

Content: This includes all the messages that you send to us, such as feedback and product reviews, or questions and information you provide to our customer support team.

Contacts: We may also collect and store information about other people that you provide to us.

 

INFORMATION COLLECTED AUTOMATICALLY

 

LuniaJewels automatically collects information about your device and how it interacts with us. Some examples include:

User Behavior Data: We automatically collect information about the products purchased, pages visited, features used, e-mails and ads viewed, the time of day you browse and other similar information.

Device Details: This includes information regarding the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings, and other similar information. We also collect details about your device’s location and IP address.

 

LuniaJewels collects information through the use of cookies, web logs and other tracking technologies.

Web Logs: We automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track your movements around our site.

Cookies: Cookies are bits of information that are automatically stored on your computer's hard drive to recognize your preferences in order to make shopping easier.

 

LuniaJewels uses cookies for the below-mentioned purposes:

Operational: Cookies are necessary to allow us to operate our services. For example, they are required to help you access secure areas such as your personal account pages and to use features like our shopping bag.

Analytics and Customization: Analytics and customization cookies are used to gather information on how you use our service. This data is used to customize our services for you and to make the content you see as relevant as possible.

Performance and Functionality: Cookies help us enhance the performance and functionality of our services. They help us identify you or your device when you come back to us so that you do not have to log in to view your shopping bag.

Targeting and Advertising: Targeting and Advertising: Cookies help us deliver ads that are specific to you and your interests. We also use cookies to evaluate the effectiveness of our advertising campaigns.

Social Networking: Cookies allow visitors to share our pages and content through third-party social networking websites.

 

Location-Identifying Technologies: These technologies may be used to collect precise location data when you enable location-based services through your device.

 

Device Finger Printing & Pixels: Device fingerprinting is the process of analyzing and combining information from your device’s browser in order to create a “fingerprint” of your device and uniquely identify it. LuniaJewels may use electronic images known as pixels or web beacons. When you access a website, e-mail, or an advertisement that contains a pixel, it may permit us or a third party to drop or read cookies on your browser.

 

INFORMATION FROM OTHER SERVICES

 

To respect your privacy, LuniaJewels will not sell or rent the personal information you provide to us online to any third party. However, we may gather information about you from third party sources such as social networks, public databases, partners, affiliates and data brokers.

 

USE OF PERSONAL INFORMATION

 

LuniaJewels may use the information we collect about you for the following purposes:

Manage your orders and to provide requested services

Confirm your order and to track the process

Respond to your comments and queries

Review your information for errors and accuracy

Prevent or take action regarding illegal activities, including suspected fraud

Facilitate your warranty or other services such as cleanings, repairs, or resizing of your products

Improve our services and product offerings, and develop new ones

Improve marketing and promotional efforts, and overall customer experience

Identify your product and service preferences

Offer you personalized content

Understand customer demographics and behavior

Administer and fulfill our contests and other promotions

Contact you regarding products and services that we believe may be of interest to you

Fulfill any other purpose disclosed to you and with your consent

 

SHARING OF INFORMATION

 

We may share your information as follows:

LuniaJewels entities: We may share your personal information with our affiliated entities, including any corporate subsidiaries or affiliates.

 

Service Providers: We may use third-party service providers to perform certain services, including shipping, payment processing, billing and collections, marketing and data enhancement.

 

Special Events: If you choose to participate in a special event such as a promotion, contest, LuniaJewels may share your information with those organizations participating in the event.

 

Feedback and Testimonials: We may post feedbacks or testimonials provided by you, including your information, on the service or in marketing and promotional materials. We may, by our sole discretion, edit feedback or testimonials for length and content. 

THIRD PARTY FEATURES

 

We may allow you to connect our service to a third party service. If you use a third party feature, both we and the applicable third party may have access to and use information associated with your use of the feature. Some examples of such features include:

Brand Pages. We may offer our content on social networks, including Facebook and Instagram. Any information you provide to us when you engage with our content on our brand page is treated in accordance with this Privacy Policy. Also, if you publicly reference our service on a third party service, for example use a hashtag associated with LuniaJewels in a post, we may use your reference on our service.

Liking and Sharing. We may embed a pixel that allows you to “like” or “share” content on your LuniaJewels account through social networks such as Facebook and Twitter. We may collect any information you have authorized the third party to share with us such as your user ID, public profile information, e-mail address, birthday, friends list, and other profile data.

 

ANALYTICS AND INTEREST-BASED ADVERTISING

 

We use Tracking Technologies from third-party analytics providers, such as Google Analytics, to help us analyze your use of the service and compile statistic reports. We also work with ad serving services, advertisers, and other third parties to serve advertisements on the service or on third-party services.

 

We may serve ads on third-party services, such as Facebook and Google, which are targeted to reach people on those services that have visited our service or that are also identified in one or more of our databases. This is done by matching common factors between our data and the data of third-party services.

 

THE CHOICES YOU CAN MAKE

 

Accessing and updating your information: If you have created an LuniaJewels account, you can review, change, remove or update certain personal information relating to your account at any time by logging on to your account. To update or revise information in your account, you may do so through your account or by contacting us.

 

Cookies and Pixels: You are always free to decline our cookies if your browser permits. Most browsers allow you to refuse cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies.

 

For more information about cookies, visit www.allaboutcookies.org, www.youronlinechoices.eu (Europe) or www.aboutads.info/choices (United States). Please be aware that if you disable or remove cookies, some parts of the service may not function correctly.

 

Do Not Track: Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. For more information on “Do Not Track,” visit allaboutdnt.com.

 

Analytics & Interest-Based Advertising: You can opt-out of your data being used by Google Analytics through cookies by visiting tools.google.com/dlpage/gaoptout and downloading the Google Analytics Opt-out Browser Add-on.

 

Communications: You may choose to unsubscribe from our promotional emails anytime using the links displayed at the bottom of the emails or by contacting our customer support team.

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